How can I return items?
A maximum of 14 days is allowed for any returns after reception of the package. You must notify us first that you wish to return the product by email at email@example.com. The email must contain the following information : Full name, Date of purchase and Item model/Color. The returned item must be in perfect condition to be refunded. You will be refunded within 10 business days following the refund confirmation email for the product. The original shipping costs, as well as the return shipping costs will not be refunded. all in reserves the right to refuse any return if any of these criteria are not met.
My product broke - What do I do?
all in offers a two-year manufacturer's warranty on all of our frames. We will need to make a thorough inspection of the product, so you will mail the damaged product to: (contact firstname.lastname@example.org for shipping informations). Mailing costs are not refundable. If your frame is confirmed defective, we will replace it with a new pair. The new frame will be sent to you within 7 to 10 business days after confirmation of the frame replacement by email. If the model that you had purchased is no longer available you will have the opportunity to choose between similarly priced models. Scratched lenses are considered normal wear-and-tear and are not covered by our warranty. all in is not responsible for packages lost in transit.
Please send the following information along with your damaged product:
Full name :
Return address :
Phone number :
Email address :
If purchased at one of our retailers, please attach a copy of the receipt.
If purchased online, please give us the purchase date.
How do I track my order?
Once the order has been shipped, you will receive an email with a tracking number and information on the carrier. To check the status of the shipment, please visit the carrier website and enter the tracking number.
Will I be charged tax/customs duties on my order?
When purchasing from all in e-commerce store, all the products are tax-free worldwide. This is subject to change without notice for Canadian customers only. Please be advised that customs charges and/or import duties are determined by the customs office of the regarding destination and where applicable, may be levied once the parcel arrives at the destination country. Payment of these charges and taxes is the responsibility on the recipient and will not be covered by all in. For further details of charges, please contact your local customs office.
What payment methods do you accept?
At present, invoicing will be processed through PayPal’s payment service and Shopify payment service, allowing us to accept most major credit cards from around the world. We do not accept personal checks, money orders or direct bank transfers. Please note that items will not be shipped until the transaction has been cleared.